We want you to be completely satisfied and happy with your online purchase. Should you need to return an item, please review the complete details of our return policy below to determine if any special conditions apply.
Items that cannot be returned:
* Personalized and dyed items are final sale, no returns, no exchanges.
* Outlet items are final sale, no returns, no exchanges.
* You have kept the products 7 days or longer after the package was delivered.
* Products have been damaged.
For all other products purchased online, please obtain a Return Merchandise Authorization (RMA) number within 3 days after the package was delivered to you (see below for how to obtain an RMA Number). Once the RMA is emailed, you will have 3 days to ship your order out and email us the delivery company and tracking number. If you would like to replace the item you have returned, please place a new order. In condition of returning, please follow the following procedures:
1)Contact Us via email within 7 days after the package was delivered
2)Take a photo of the products you received and sent the photo to our customer service email.
3)Our customer support representatives will ONLY send you the RMA number via email ONLY after the returning request is approved .
4)Plus the RMA number, you will get the detailed address for you to send the product back, Never send products back to the address listed on the package.
5)Provide the delivery company you use and the tracking number to send the products back, Failure to do so will result in no action